We ask you when you are booking an apartment to transfer a first deposit, and
a second deposit payment 4 weeks before arrival. (Amount, IBAN and BIC number
are on the booking confirmation).
By failing the payment deadlines, the reservation can be canceled (see the storno-conditions).
When canceled up to 12 weeks prior to arrival you will receive your deposit back (less a processing fee of € 75.00 per booked apartment). 12 weeks to 4 weeks before arrival , the cancellation fees are: 70 % of the total price, 4 weeks and less prior to arrival: 90 % of the total price . Otherwise, the General terms and conditions >> are in force.
All bookings can be cancelled free of charge due to the Corona virus situation.
This new cancellation policy refers exclusively to official regulations, e.g. travel alerts, closures etc., in connection with the Corona virus during the time of your planned stay.
These cancellation conditions do not apply in case of illness/infections.